Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright

  • All content appearing on this Web site is the property of:

    Coastal Custom Carpets
    14007 South Bell Road
    Suite 178
    Homer Glen, Illinois 60491
    Copyright © 2011-2012 Coastal Custom Carpets. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 Coastal Custom Carpets. All rights reserved.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Coastal Custom Carpets and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Coastal Custom Carpets believes that customer conduct violates applicable law or is harmful to the interests of Coastal Custom Carpets and its subsidiaries.



  • Privacy Policy

  • Information Use
    Information provided to CoastalCustomCarpets.com is not shared with any entities or parties. The information you submit will not be sold, shared or otherwise distributed to anyone outside of Coastal Custom Carpets except for those who are doing work on behalf of our company.  We understand and value the need for the privacy of financial and personal information and regard it with care.



  • Shipping & Delivery

  • Most orders ship within 48 to 72 hours from order date. All orders are charged at the point of sale. Please expect to receive your carpet in approximately 7-10 business days. Custom orders can take longer.

    At this time, Coastal Custom Carpets ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands and most international locations at the discretion of Coastal Custom Carpets. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • International

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Coastal Custom Carpets is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

    Please contact our office directly by clicking here for International Shipping inquiries.



  • Return Policy

  • Return it within 30 days for a full refund or exchange, it’s your choice.

    1. All you need to do is call (630) 768-3551.
    2. Carpets need to be repackaged like new in the original packaging or an equivalent of the original packaging. RA# needs to be on the outside of the packaging.
    3. Ship using any carrier you choose that can provide a tracking number for your package. Ship to the address given to you by our customer service department. Cost of return shipping is the responsibility of the customer.
    4. When Coastal Custom Carpets receives the carpet in the original condition your credit card will be refunded or an exchange can be made, which ever you prefer. Credits may take up to 10 days to process.


    *All returns MUST have a Return Authorization number and instructions prior to sending back
    *Damaged merchandise must be reported within 24  hours of delivery.

    Returned carpets must be in original unused condition. Returned carpet may be refused or assessed fee if soiled, pet hair or stains are present.



  • Miscellaneous

  • CANCELLATIONS
    All cancelled orders must be received within 24 hours of the order being placed.  You can contact us by telephone at 630-768-3551 or emailing info@coastalcustomcarpets.com.   

    CUSOMTER SERVICE POLICY
    If there are any questions about a product on this website or in reference to a product purchase and/or shipped through shop.coastalcustomcarpets.com all inquiries may be directed to:

    Coastal Custom Carpets
    14007 South Bell Road
    Suite 178
    Homer Glen, Illinois 60491

    		 Phone: 630-768-3551
    Fax: 708-301-8095